What would you do if an Emergency happens? | The Emergency Services | Utility Emergency Reporting | In the Event of Snow

 Ampthill Fire Station

What would you do if an Emergency happens? 

No one likes to think about emergencies, but being adequately prepared is something for which we all need to take responsibility.

Support systems are in place across Bedfordshire to assist in times of crisis - but if an emergency arose, would you know what to do and where to go for help?

Be Prepared

Vital information to help you prepare for any emergency can be found on the Bedfordshire Prepared website.

Get involved

If you would like to go a step further and assist others in an emergency then visit the Bedfordshire Local Emergency Volunteers Executive Committee and see how you can get involved.

The Emergency Services

Ambulance Service

In an emergency, call the Ambulance Service on 999


Call NHS 111

Anyone who lives in, or is visiting, Bedfordshire, have a new number to call when they need medical help fast, but it's not a 999 emergency, life-threatening situation. The new number is 111.

This NHS phone service provides a new way to ensure you receive the right care, from the right person, in the right place, at the right time. When you call you will be assessed, given advice and directed straight away to the local service that can help you best.  That could be an out of hours GP, a walk-in centre, community nurse, late opening pharmacist, or if needed, A & E.

The number is available 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free. The NHS Direct phone service is no longer operating in Bedfordshire.

For less urgent health needs, such as flu or stomach upset, you should still contact your GP or local pharmacist in the usual way. You can still call your GP practice any time, to be directed where to go or call.

In Bedfordshire, the NHS 111 service is provided by South Central Ambulance Service. Callers to 111 will speak with fully trained call advisers who are supported by experienced nurses and paramedics. They use a clinical assessment system to assess callers' needs safely and effectively and direct them to the right NHS service. NHS 111 helps patients get the right service at the right time.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

Your nearest hospitals with A&E departments are:

  • Bedford Hospital - Kempston Road, Bedford, MK42 9DJ. Main Switchboard: 01234 355122. Website: www.bedfordhospital.nhs.uk
  • Luton & Dunstable Hospital -  The Luton and Dunstable Hospital, Lewsey Road, Luton LU4 0DZ. Website: www.ldh.nhs.uk

Fire Service

In the event of a fire, call the Fire Service on: 999


In an emergency, call the Police on: 999

For non-emergencies contact:

  • Ampthill Police Station, Woburn Street, Ampthill, MK45 2HX
  • Tel: 01234 841212
  • Text: 07786 200011

Opening Hours: Mon - Fri 09:00am - 5:00pm (Closed 1:00pm - 2:00pm)


Utility Emergency Reporting

British Telecom fault reporting

Electricity helpline

If you spot a potential hazard on or near an overhead electricity line warn anyone in the vicinity to evacuate the area and contact the National Grid:

In the event of a power cut please contact our local provider, EDF Energy:

Gas helpline

To report an emergency, call the National Gas Emergency Service:

Water helpline

If you find a leak or burst pipe in your home, you should telephone a plumber immediately. If you see a water leak or burst pipe in the road, on a pavement or any other place, phone Anglian Water Leak Line:

In the Event of Snow 

Salt Bin Locations:

  • Elms Lane - by junction Russell Drive by shops
  • Queens Drive - opposite No. 37
  • Park Rd and Chapel Lane junction
  • Brewery Lane - near No. 7
  • Station Road - outside The Firs Lower School
  • Station Road - junction with Dunstable Road
  • Glebe Road - junction with Flitwick Road
  • Ampthill Hill (B5300) - Hazelwood Lane
  • Ampthill Hill (B530) - top
  • Maulden Road - near Ailesbury Road Roundabout
  • Chandos Rd - junction with Katherine's Gardens
  • Ailesbury Rd - between Rushbrooke Close and Church Street